Cancellation Policy

At Holidaycart LLC, we value your trust and strive to provide a seamless booking experience for flights, hotels, and car rentals. This Cancellation Policy outlines the terms and conditions for cancelling your bookings made through our platform.

General Policy

• All bookings for flights, hotels, and car rentals made via Holidaycart LLC are subject to this Cancellation Policy.
• Cancellation terms vary by service provider and booking type. Please carefully review the specific cancellation rules provided during your booking process.

Flight Booking Cancellations

• Flight cancellations must comply with airline-specific policies which may include cancellation fees or restrictions.
• Cancellation requests should be made as early as possible to maximize refund eligibility.
• Refunds for cancelled flights are processed according to the airline’s guidelines and may take several business days.
• Non-refundable flight tickets are clearly labeled during booking and are not eligible for refunds.

Hotel Booking Cancellations

• Hotel cancellation terms differ by property; some bookings may allow free cancellation up to a certain period before check-in.
• Cancellation requests must be submitted at least 12 hours before the scheduled check-in to be eligible for refunds.
• Refunds are issued as per hotel policy and are credited to the original payment method within 7 business days.
• Certain promotional or non-refundable rates cannot be cancelled or refunded.

Car Rental Booking Cancellations

• Cancellation terms vary by rental company and booking conditions.
• Most car rentals allow free cancellation if made at least 24 hours prior to the pickup time.
• Late cancellations or no-shows may incur fees as per the rental company’s policy.
• Refunds, if applicable, will be processed within 5–7 business days.

Cancellation Requests

• To cancel a booking, please contact our support team via phone or email. A cancellation confirmation email will follow.
• Cancellation requests submitted late or without proper confirmation may not be processed.
• Any cancellation fees or charges will be clearly communicated during the cancellation process.

Non-Cancellable & Non-Refundable Situations

• Certain bookings may be non-cancellable or non-refundable as indicated at booking.
• No refunds will be issued for no-shows or cancellations due to circumstances beyond control such as strikes, natural disasters, or government travel restrictions.

Customer Responsibilities

• Please review cancellation policies carefully before confirming any booking.
• Submit cancellation requests promptly to avoid loss of refund eligibility.

Disputes & Contact

• For concerns about booking charges or cancellations, contact us directly before initiating a chargeback or dispute with your bank.

Policy Updates

• Holidaycart LLC reserves the right to update this Cancellation Policy at any time without prior notice. Continued use of our services means acceptance of any changes. This policy is governed by our Terms and Conditions.

Exceptions to Standard Policy

• In exceptional cases such as government travel bans or emergencies, we may consider exceptions on a case-by-case basis.
• Travelers affected by serious illness or natural disasters may provide supporting documents for review.

Cancellation Confirmation Process

• Upon receiving your cancellation request, we will send a confirmation email within 12 hours detailing refund eligibility and any deductions.
• If you do not receive confirmation, please contact our support within 24 hours.

Refund Processing Time

• Refunds typically take 5–7 business days but may vary by payment method and service provider.
• Digital wallet refunds may process faster than bank card refunds.
• You can request refund tracking details by contacting our support team.

Communication Channels

• Email: info@travojockey.com
• Phone Support: +1-844-292-3480 (Available 24/7)
• Live Chat: Available on our website from 9:00 AM to 6:00 PM (local time)